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i cannot access my neat database. i am 79 years old and one day it was there and then it wasn't. so, you must treat me as though i am 5 as i can't figure it out. i am on windows 10.
Please take a look at your error log: http://www.neat.com/helpcenter/reading-error-log-neat-windows/. Once you have done so, please check our online Help Center for further troubleshooting assistance.