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Neat Retired Products Support Community

This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided. In addition, the community is designed to be a portal for Neat users to share answers to technical support and usage questions. Thank you for helping make this community a successful tool for Neat users!


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neat database

bette read - Jan 14, 2017 08:18AM

i cannot access my neat database. i am 79 years old and one day it was there and then it wasn't. so, you must treat me as though i am 5 as i can't figure it out. i am on windows 10.

1 Community Answers

Lee M. Jan 16, 2017 09:17AM The Neat Company Agent

Bette—

Please take a look at your error log: http://www.neat.com/helpcenter/reading-error-log-neat-windows/. Once you have done so, please check our online Help Center for further troubleshooting assistance.

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