Welcome to Neat's Legacy Support Community.
Here you will find questions and answers from customers just like you!
i cannot access my neat database. i am 79 years old and one day it was there and then it wasn't. so, you must treat me as though i am 5 as i can't figure it out. i am on windows 10.
Please take a look at your error log: http://www.neat.com/helpcenter/reading-error-log-neat-windows/. Once you have done so, please check our online Help Center for further troubleshooting assistance.