This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided. In addition, the community is designed to be a portal for Neat users to share answers to technical support and usage questions. Thank you for helping make this community a successful tool for Neat users!
I recently upgraded to Windows 10 Pro from Windows 7. Often times, when I attempt to scan a document, even though the "Scan" button indicates that it is ready to scan, when I hit it nothing happens. I have to close down all my applications and re-boot. Then it will work. Any thoughts?
Please try repairing your scanner driver and Neat’s core files. This will not affect your scanned data. You can use the steps on the pages below.
Repair scanner driver: http://www.neat.com/helpcenter/scanner-problems-in-neat/
Repair core files: http://www.neat.com/helpcenter/repairing-core-files-for-neat-5-for-windows/