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Problems with Windows 10

Barney D - Jan 10, 2017 05:36PM

I recently upgraded to Windows 10 Pro from Windows 7. Often times, when I attempt to scan a document, even though the "Scan" button indicates that it is ready to scan, when I hit it nothing happens. I have to close down all my applications and re-boot. Then it will work. Any thoughts?

1 Community Answers

Lee M. Jan 11, 2017 09:20AM The Neat Company Agent

Barney -

Please try repairing your scanner driver and Neat’s core files. This will not affect your scanned data. You can use the steps on the pages below.

Repair scanner driver: http://www.neat.com/helpcenter/scanner-problems-in-neat/
Repair core files: http://www.neat.com/helpcenter/repairing-core-files-for-neat-5-for-windows/

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