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Neat Retired Products Support Community

This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided. In addition, the community is designed to be a portal for Neat users to share answers to technical support and usage questions. Thank you for helping make this community a successful tool for Neat users!


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upgrading/transferring data

MIchael Hesse - Jan 09, 2017 07:20PM

I have just learned of the retirement of the cd software. I have all my current data on one computer and just bought a new one. Upon purchasing new software for a current user, will transferring my data from the old pc to the new migrate?
What is the correct order of operations for what I am about to attempt.
Thank you for your assistance and help.

1 Community Answers

Lee M. Jan 10, 2017 09:19AM The Neat Company Agent

Michael—

Without purchasing a NeatCloud subscription, you will have to manually copy your database from the old computer to the new computer. The easiest method is to perform a backup of your database, copy the backup to the new computer, then restore the backup. Please visit the Help Center for steps to create a backup: http://www.neat.com/helpcenter/neat-backup-guide/

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