Neat Retired Products Support Community

This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided.

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

upgrading/transferring data

MIchael Hesse - Jan 09, 2017 07:20PM

I have just learned of the retirement of the cd software. I have all my current data on one computer and just bought a new one. Upon purchasing new software for a current user, will transferring my data from the old pc to the new migrate?
What is the correct order of operations for what I am about to attempt.
Thank you for your assistance and help.

1 Community Answers

Lee M. Jan 10, 2017 09:19AM The Neat Company Agent


Without purchasing a NeatCloud subscription, you will have to manually copy your database from the old computer to the new computer. The easiest method is to perform a backup of your database, copy the backup to the new computer, then restore the backup. Please visit the Help Center for steps to create a backup: http://www.neat.com/helpcenter/neat-backup-guide/

rated: -5
Up Down

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
Ask a Question