Neat Retired Products Support Community

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Unable to scan directly to my PC

John Cemonuk - Jan 07, 2017 04:21PM

I have a Neat Connect scanner and an HP laptop. Both were purchased new in May 2016. My cloud subscription has expired. I do not need the cloud service and therefore I do not wish to pay for it as it is unnecessary for my needs. I only wish to scan from my Neat Connect directly to my PC, however, the software requires me to subscribe in order to do this. It makes no sense to me!!! I'm reading Neat's web pages and I can not find what is referred to as "Neat Basic', only essential, premium, and business. My Neat Connect box clearly states that "A subscription is not necessary to use the scanner or the features of Neat Basic". Soooo.....what is Neat Basic and where can I find it? Why can't I scan directly from my scanner to my PC without the cloud software running?

5 Community Answers

Tim P. Jan 09, 2017 03:24PM The Neat Company Agent

Hello John,

The only way to scan to “Computer” using the Neatconnect you will need to have either our Cloud-Powered or unsupported Legacy software open to perform that task. It will not allow you to scan directly to the computer without going through the software.

rated: -4
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Dennis Jan 26, 2017 09:15AM
I have the same problem. I have downloaded the Legacy software v5.7. installed it, but wants me to sign into my Neat subscription which is expired.
rated: -1
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Lee M. Jan 26, 2017 09:18AM The Neat Company Agent


Please sign in to the window – once you have signed in, the window should stop appearing.

rated: -2
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Wendy Aug 15, 2017 04:56PM
When I sign in it states "This account already exists." I have the same problem that I do not want the cloud services; just want to scan directly to my computer. I already have Neat software installed from using Neat Receipts.
rated: -2
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Poppy D. Aug 16, 2017 11:43AM
Wendy, It sounds like you chose to create a new account but you already have an account. What version of Neat are you using? What else does it say before you try to sign in?
rated: -2
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