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Neat Retired Products Support Community

This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided. In addition, the community is designed to be a portal for Neat users to share answers to technical support and usage questions. Thank you for helping make this community a successful tool for Neat users!


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Restoring files in Legacy 4.5 for Mac

Stacy - Jan 05, 2017 02:14PM

I recently had to restore my computer. I don't understand how to restore my Neat files in 4.5 for Mac. Please help! I have a lot of precious kids' stuff in that library!

3 Community Answers

Lee M. Jan 05, 2017 02:26PM The Neat Company Agent

Hi Stacy,

You can right-click any Neat Library file and select ‘Open’. If you have Neat 4.5 installed, this will open the library for you.

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Rusty Andrews Oct 30, 2017 10:17AM
we cannot retrieve our original file cabinet. Please help.
rated: -2
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Christina J. Oct 30, 2017 10:47AM
Try doing a spotlight search for Neat on your Mac to look for the cabinet location. Then see the steps in this article to set it to open automatically when you click Neat.
https://neat.desk.com/customer/en/portal/articles/2731054-changing-the-default-cabinet-in-neat-for-mac
rated: 1
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