Welcome to Neat's Legacy Support Community.
Here you will find questions and answers from customers just like you!
Its becoming more and more irritating!!! Using the ND-1000 to convert all our tax resale forms to PDF.
After about every 10 successfuls scan and exports to PDF, the program will close for no known reason after scanning a doc. Then I have to reopen the program and rescan. This is irritating when the scan consisted of multiple documents.
ND-1000 with Neat version 5.4.1_273
Please update to Neat v5.7. The update, and steps to install it, are available here: http://www.neat.com/helpcenter/windows-v5-update/.
If the update does not fix the issue, please check your Neat software’s error log for more information. Steps to locate your error log are available here: http://www.neat.com/helpcenter/reading-error-log-neat-windows/