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Neat Retired Products Support Community

This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided. In addition, the community is designed to be a portal for Neat users to share answers to technical support and usage questions. Thank you for helping make this community a successful tool for Neat users!


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Program closes after scan - No Doc processed

Robert Brady - Jan 03, 2017 12:46PM

Its becoming more and more irritating!!! Using the ND-1000 to convert all our tax resale forms to PDF.

After about every 10 successfuls scan and exports to PDF, the program will close for no known reason after scanning a doc. Then I have to reopen the program and rescan. This is irritating when the scan consisted of multiple documents.

Please advise.

ND-1000 with Neat version 5.4.1_273

1 Community Answers

Lee M. Jan 03, 2017 02:17PM The Neat Company Agent

Robert—

Please update to Neat v5.7. The update, and steps to install it, are available here: http://www.neat.com/helpcenter/windows-v5-update/.

If the update does not fix the issue, please check your Neat software’s error log for more information. Steps to locate your error log are available here: http://www.neat.com/helpcenter/reading-error-log-neat-windows/

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