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Neat Retired Products Support Community

This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided. In addition, the community is designed to be a portal for Neat users to share answers to technical support and usage questions. Thank you for helping make this community a successful tool for Neat users!


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Legacy 5.4, need 5.7

Linda Hagedorn - Dec 30, 2016 11:18AM

Hi.

I need the URL to upgrade my legacy 5.4 to the latest/last supported legacy version. I think it's 5.7.

I've elected to remain on the legacy version. I have 5.4, and the 'sync popup' won't stop popping up. I read it can be turned off in 5.7, so I need 5.7 to make the popup stop.

Thanks, Linda

6 Community Answers

Lee M. Dec 30, 2016 11:39AM The Neat Company Agent

Linda—

You can download and install the Neat 5.7 update file here: http://www.neat.com/helpcenter/windows-v5-update/. Once you have updated to version 5.7, enter your Neat login credentials in the sign in window to prevent it from popping up constantly.

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MelissaBrett May 15, 2017 09:52AM
Is this link for the upgrade legacy software gone? My computer crashed, had the database backed up, but the software CD was an old version, and I need to upgrade to the last legacy version in order to import the backup. Please help
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Lee M. May 16, 2017 09:12AM The Neat Company Agent

Melissa—

What version do you have installed currently? If you are using Neatworks v4, you can upgrade using the steps here: https://neat.desk.com/customer/en/portal/articles/2734052-upgrading-to-neat-5

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Francesco Aug 28, 2017 11:55AM
This is the correct Neat sponsored link: https://cloud.neat.com/users/sign_in?source=downloads&ru=Neat_v5.7.1.474_FULL.sfx.exe

You will need to login to your existing Neat Account to access the download. After logging in, you will see the typical note that your account is expired. You are now logged in. Paste in the link again and the download will start. You do not need a paid subscription to download the file. the download will start. You do not need a paid subscription to download the file.
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Doug De Stefano Mar 09, 2018 04:30PM
This explanation does not work. Link doesn't work. Any new recent link to access updating to 5.7 without needing to re-subscribe?
This is the correct Neat sponsored link: https://cloud.neat.com/users/sign_in?source=downloads&ru=Neat_v5.7.1.474_FULL.sfx.exe
Below doesn't work....
You will need to login to your existing Neat Account to access the download. After logging in, you will see the typical note that your account is expired. You are now logged in. Paste in the link again and the download will start. You do not need a paid subscription to download the file. the download will start. You do not need a paid subscription to download the file.
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Terry Mar 13, 2018 09:29AM
Doug, try the support line for Neat's retired software:
The phone number is 855-910-6328

https://neat.desk.com/customer/portal/articles/2917963-limited-legacy-support-faq
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