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Neat Retired Products Support Community

This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided. In addition, the community is designed to be a portal for Neat users to share answers to technical support and usage questions. Thank you for helping make this community a successful tool for Neat users!


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Compatibility with Operating System Upgrade?

Kelley - Nov 22, 2016 11:50AM

Hi, I currently use Neat Desk version 4.0.3 on my Mac which is running OS X Lion 10.7.5 & I need to upgrade my Operating System to macOS Sierra. I am just checking to see if this Version of Neat will be compatible with OS Sierra..... Please help. Thank you very much!

6 Community Answers

Lee M. Nov 22, 2016 12:59PM The Neat Company Agent

Kelley,

Version 4.0.3 is out-of-date, and may not be compatible with Sierra. You can download the latest versions of Neat here: http://www.neat.com/support/download-neat-software/.

rated: -4
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Tifany Mar 13, 2017 09:10AM
I need to download neat but I'm not sure which Neat software is compatible to Mac OS Sierra
rated: -2
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Patrick May 22, 2017 09:39AM
The link you provided above for legacy software don't work.
rated: -3
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Lee M. May 23, 2017 09:40AM The Neat Company Agent

Patrick—

The steps to download are available here: https://neat.desk.com/customer/portal/questions/16962645-download-mac-legacy-software

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John Apr 02, 2018 10:07AM
How is the software? I know that there is no more support on the retired legacy, besides on here(community board). I'm concerned about bugs or is it known to run solid more or less? Thanks!
rated: 0
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Lucy Apr 02, 2018 10:08AM
Neat started some limited support for the legacy software. You can call them at
855-910-6328

https://neat.desk.com/customer/portal/articles/2917963-limited-legacy-support-faq
rated: 0
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