Welcome to Neat's Legacy Support Community.
Here you will find questions and answers from customers just like you!
Send to Neat is not working - How do I fix that?
If Send to Neat is not working as expected, you can find information to assist you in the following link:
You don’t need to purchase a subscription to use the Legacy software. Legacy can be downloaded at https://neat.desk.com/customer/portal/articles/2731523-legacy-software-download
See https://neat.desk.com/customer/en/portal/articles/2729834-troubleshooting-send-to-neat-issues-in-neat-5 for those troubleshooting steps