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Reinstalling Scanner Drivers in Neat for Mac

Last Updated: Feb 02, 2017 10:17AM EST

Help! Neat can’t see my scanner!

If the Neat software doesn’t see the scanner, try plugging it into a new port.

If that doesn’t work, Quit Neat and select the Finder icon from your Dock. The Finder has the blue smiling face icon. Open the Go menu and select the Go To Folder option.

find

gtf2

gtf

Copy and paste the following path in the Go To Folder window to open the directory: /Library/Image Capture/Devices

go to fold

Delete any items in here that begin with Neat.

devjunk

Disconnect your Neat scanner.

Reinstall Neat. Download the latest version of the Neat for Mac software. Once fully downloaded, double-click (or hold the CTRL key and click)on the dmg file in your Downloads folder to mount the installer as a disk image to your Desktop.

dmg

disc

Double-click on this disc image on the Desktop to open the Neat installer. Before installing Neat, double-click on the Uninstall Neat option in the bottom left corner. This application will guide your through removing the Neat software from your computer. Uninstalling Neat will not affect your existing Library.

unin

Once Neat is uninstalled, right click (or hold the CTRL key and click) on the Neat icon in your Dock. Select Options and Remove from Dock. This will remove the Neat icon from your Desktop, so that it may be re-installed successfully.

rfd

Finally, double-click the Install Neat option from the Neat installer window. This application will guide you through installing the Neat software on to your computer once again.

Once your Neat software is installed, re-connect your scanner to begin scanning.