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This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided.


NeatDesk :: Calibration

Last Updated: Mar 05, 2018 01:17PM EST

The calibration process helps the scanner “see” correctly and therefore provide crisp, accurate scans by differentiating between black, white, shades of gray and other colors. This article will help you through the simple and quick process of calibrating your NeatDesk scanner. Neat may prompt you to calibrate the scanner during installation; however you may occasionally need to re-calibrate if scans appear faint or off-balance.

Calibrate your NeatDesk scanner

  1. Remove the calibration paper from its special pocket in the Welcome Kit. If you can’t find your calibration sheet, you can use a plain white sheet of printer paper.
  2. In the Tools menu, select Scanner Tools, and then Calibrate.
    Neat Windows - Calibrate the NeatDesk Scanner - Step 2
  3. The Scanner Calibration dialog box appears. Load the calibration sheet into the scanner, then click Calibrate.
    Neat Windows - Calibrate the NeatDesk Scanner - Step 3
  4. A message box will let you know that the calibration is in process, and another message box will appear when calibration is complete.
    Neat Windows - Calibrate the NeatDesk Scanner - Step 4
    Neat Windows - Calibrate the NeatDesk Scanner - Step 5

Neat Tip: If you still notice that scans appear faint or don’t look quite right, you may repeat the calibration process.

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