Neat Legacy Support Community

Welcome to Neat's Legacy Support Community.
Here you will find questions and answers from customers just like you!

Neat Has Stopped Working

Last Updated: Jan 23, 2018 01:40PM EST

Help! Neat has stopped working!
Neat’s Legacy software versions have been retired and are no longer supported. For assistance with these products you can access our Community - Legacy Support page. This site provides customers who need answers to support questions for end-of-life versions of Neat software. This site will be moderated by Neat personnel but live agent support is no longer provided. The Legacy Community can be found at https://neat.desk.com/

Please note that you are NOT required to purchase a subscription, support plan, or newest version of Neat software to continue using your Legacy software version. 

However, there will no longer be bug fixes or enhancements to the legacy versions of Neat software. For those customers who desire to still use these software versions, we provide the following links as is, with no support or warranty available.  

Neat Software - Neat Has Stopped Working - Value Point

If you are seeing a “Neat Has Stopped Working” message and you have not yet updated to the latest version of Neat, download and or update the latest update to 5.7. The latest version of the Neat software comes with many bug fixes and stability enhancements that may remedy the problem.

To resolve this issue, we’ll need to determine when Neat stopped working:

Thank you,
-Neat® Customer Care

Ask a Question