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This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided.


Windows :: Error 'Signature of this program is corrupt or invalid'

Last Updated: Mar 30, 2018 01:49PM EDT

Microsoft released a security update on Tuesday, January 12th 2016.  This update has changed the way Windows Internet browsers detect suspicious software and is now flagging our software as ‘corrupt or invalid’.  You can check out the release notes from Microsoft here.  Please rest assured that our software is safe to download and install.  We are currently working to resolve this issue with Microsoft.

In the meantime, if you are seeing the message ‘Signature of this program is corrupt or invalid’ please follow the steps below or use an alternate browser such as Chrome or Firefox.

Follow the steps below to install Neat depending on your operating system.

Windows 7:

  1. Choose the ‘View Downloads’ button
    Win7-SignatureError
  2. Find the Neat installer file that was just downloaded in the folder that appearsdownloads-window
  3. Right-click on the file and choose ‘Run Anyway’run-anyway

Windows 8 and 10:

  1. You will see the following message.  Click the More Info text
    no_check_box
  2. Next, click the ‘I understand the risk and want to run this app’
    run_after_download_rehosted
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