Neat Legacy Support Community

Welcome to Neat's Legacy Support Community.
Here you will find questions and answers from customers just like you!


Legacy :: Mac :: Sync

  • Unable to sync to Cloud

    1 Agent Answer 0 Community Answers May 08, 2017 10:09AM EDT

    Receive error message that was unable to sync Mac 4.5 and cloud. Attached is log message: default 10:02:16....

  • sync files empty on one end

    1 Agent Answer 0 Community Answers Apr 16, 2017 08:38PM EDT

    I'm finding a a considerable number of files that are empty on my desktop software yet have pages online ...

  • Sync no longer working

    1 Agent Answer 1 Community Answer Mar 04, 2017 01:35PM EST

    When I go to turn Sync on, I get the error: NeatCloud Sync Error An error occurred while trying to sync wi...

  • sync

    1 Agent Answer 0 Community Answers Feb 16, 2017 02:46PM EST

    I have attempted to set up my neat connect scanner to my new iMac with El Capitan. I have it running, however...

  • NEAT 4.5 UPGRADE

    2 Agent Answers 1 Community Answer Jan 23, 2017 12:38PM EST

    HOW DO I UPGRADE SO THAT I STILL HAVE ALL OF THE INFORMATION CURRENTLY ON MY SCANNER, AND CAN CONTINUE USING...

  • Sync to New macOS Sierra

    1 Agent Answer 0 Community Answers Dec 16, 2016 11:04PM EST

    Hello you wonderful Customers of NEAT! I just purchased a 2015 macOS Sierra (no disc slot) and all I'...

  • importing legacy NeatLibrary.nrmlib files

    2 Agent Answers 2 Community Answers Dec 10, 2016 05:45PM EST

    I recently upgraded from NeatWorks Legacy, which I used since 2012, to the online (https://cloud.neat.com/acco...

  • Change Email Address to Sync

    0 Community Answers Oct 05, 2016 01:57PM EDT

    I am on a Mac. How do I change my email address to sync to the correct Neat Cloud account?

  • Neat Quits during Sync

    1 Agent Answer 0 Community Answers Aug 24, 2016 11:48AM EDT

    Why does my Neat keep shutting down when I am syncing? What should I do?

  • Syncing is not available?

    1 Agent Answer 2 Community Answers Aug 24, 2016 11:48AM EDT

    When I try to sync my library, I receive a message that 'syncing is not available'. Is there anythin...