This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided.

Retired :: Mac :: Sync

  • Migration to Cloud

    1 Community Answer Nov 17, 2018 03:47PM EST

    I have postponed migrating to the NEAT cloud because of highly sensitive material and concerned about security...

  • changing email address

    1 Community Answer Aug 09, 2018 06:47PM EDT

    I am beyond frustrated with this email change. I have been trying for 2 days now to get my email changed and ...

  • Not able to sync data

    1 Community Answer Apr 17, 2018 08:30PM EDT

    I have owned my neat scanner for many years, and today had to re-install the driver to work on my mac (High Si...


    1 Community Answer Mar 24, 2018 03:45PM EDT

    I purchased a new computer and would like to move my Neat docs over. I have a legacy version (4.3.0) but purc...

  • Sync is red

    1 Community Answer Jan 29, 2018 01:09PM EST

    I have Neat for MAC, Version 4.5.0, My scanner stopped working so I've been manually entering my data. I...

  • scanner not working

    5 Community Answers Nov 14, 2017 06:06PM EST

    It appears there is currently a scan in progress. If this is not the case, quit Neat, unplug your scanner, wai...

  • Windows/MAC hardware difference?

    1 Community Answer Jun 13, 2017 09:47PM EDT

    I have a neat desk package for Mac. is there any hardware difference between the Mac and Windows scanner ND-...

  • Unable to sync to Cloud

    1 Agent Answer 0 Community Answers May 08, 2017 10:09AM EDT

    Receive error message that was unable to sync Mac 4.5 and cloud. Attached is log message: default 10:02:16....

  • sync files empty on one end

    1 Agent Answer 0 Community Answers Apr 16, 2017 08:38PM EDT

    I'm finding a a considerable number of files that are empty on my desktop software yet have pages online ...

  • Sync no longer working

    1 Agent Answer 1 Community Answer Mar 04, 2017 01:35PM EST

    When I go to turn Sync on, I get the error: NeatCloud Sync Error An error occurred while trying to sync wi...

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