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This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided.


Retired :: Mac :: Search

  • Transferring software to a different computer

    1 Community Answer Mar 05, 2018 01:17PM EST

    I have a working Neat scanner that is connected to a laptop. I want to transfer its operations and software t...

  • HIgh Sierrra support NeatDesk ADF-070108

    1 Community Answer Feb 02, 2018 07:13PM EST

    Hi. I've seen a lot questions on this but I'm not seeing much on the NeatDesk ADF-070108. I know it...

  • Password lockout

    1 Community Answer Dec 11, 2017 06:52PM EST

    Have an account, but forgot my password. Unable to free my account due to numerous attempts. Current phone nu...

  • File

    1 Community Answer Oct 16, 2017 02:15PM EDT

    I cannot locate my entire 2017 scans where can I look or how do I find it

  • Missing folders

    1 Agent Answer 0 Community Answers May 09, 2017 06:24PM EDT

    How can I retrieve an entire year of entries?? All All folders for an entire year. Ex. 2016, are missing.

  • Filed documents

    1 Agent Answer 0 Community Answers Mar 11, 2017 07:26PM EST

    Can I look up my scanned documents from my mobile app?

  • finding documents

    1 Community Answer Mar 02, 2017 09:52AM EST

    I have searched for my tax document and can not seam to find the required document of my 2015 taxes. where els...

  • Sorting Files

    1 Agent Answer 0 Community Answers Oct 07, 2016 02:54PM EDT

    How do I sort files?

  • Smart Folders

    1 Agent Answer 0 Community Answers Aug 24, 2016 11:46AM EDT

    What are Smart Folders?

  • What is the browse option?

    1 Agent Answer 0 Community Answers Aug 24, 2016 11:45AM EDT

    I see the browse option at the top of the window, what is that for?

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