Neat Retired Products Support Community

This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided.

Retired :: Mac :: Organize

  • Crashes

    1 Community Answer Aug 15, 2018 04:33PM EDT

    I have Neat v 4.5 (450099) and have increasingly multiple crashes. Data gets lost each time that happens of co...

  • Corrupt files

    1 Community Answer Aug 08, 2018 06:54PM EDT

    I have been using Neat since 2011 and have accumulated thousands of documents in my database. I am currently...

  • password folders in cabinet

    1 Community Answer Jun 11, 2018 06:28PM EDT

    Can i password protect a folder in my cabinet/

  • group receipts

    1 Community Answer Nov 23, 2017 12:28AM EST

    In the old software I was able to group scans together, such as a receipt with the credit card info and a rece...

  • Error message

    1 Community Answer Sep 29, 2017 01:33PM EDT

    I'm trying to add data to an already scanned item. Gives me "error message cocoa 21.

  • Merge Libraries

    1 Community Answer Aug 17, 2017 12:13PM EDT

    I have multiple libraries with NEAT. Not sure why, but I've had a couple of scanners with my Mac. Is th...

  • How to remove a vendor's name that's been misspelled?

    1 Community Answer Aug 17, 2017 03:07AM EDT

    Long ago I misspelled a vendor's name, and now it's part of my "legacy". I've correct...

  • changing color of input boxes

    1 Community Answer Jul 28, 2017 12:05PM EDT

    I want to change the color of the input boxes where you type in the company name... right now it is dark blue ...

  • Print to Neat for Mac

    1 Community Answer Jul 16, 2017 02:50AM EDT

    Hi. I want to select Print Receipt to Neat from my print menu but it is not working. It just goes to actual pr...

  • Editing Items

    1 Agent Answer 0 Community Answers Apr 05, 2017 08:21AM EDT

    In item view, I used to be able to edit comments for documents by typing and then hitting the return key to ad...

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