Neat Legacy Support Community

Welcome to Neat's Legacy Support Community.
Here you will find questions and answers from customers just like you!


Legacy :: Mac :: Scan

  • my scanner does not scan my documents to the neat file

    1 Community Answer Jun 25, 2017 06:47PM EDT

    how do I fix this problem? I have turned off the scanner, turned it back on, but it still does not scan to my...

  • scanning

    1 Community Answer Jun 22, 2017 02:14PM EDT

    I keep getting the message "Paper not detected" when I scan. Once in a while it will actually scan,...

  • Scanning Complete Documents

    1 Community Answer Jun 14, 2017 02:46AM EDT

    I just scanned a 20 page document. Instead of seeing a complete document in my Neat Folder, I have 20 individu...

  • Reinstalled software

    1 Community Answer Jun 02, 2017 10:59AM EDT

    Neat program quit recognizing the scanning, reinstalled legacy software and now on my dock the neat program ic...

  • scanner not working

    1 Community Answer May 31, 2017 07:11PM EDT

    I have a neat scanner and don't want to pay for a monthly service. all versions of neat have a grayed out...

  • repeating error message for scan issue

    1 Agent Answer 0 Community Answers May 18, 2017 10:17AM EDT

    unable to scan documents, keep getting an error message too (unplug and disconnect pwr for 10 seconds, then re...

  • Neat NM1000 not Recognising Paper

    1 Agent Answer 0 Community Answers May 16, 2017 06:33AM EDT

    I have a Neat NM1000 Portable Receipts Scanner and after through Consumer Affairs as I can't seem to get ...

  • Mac OX El Capitan - Use without $$$???

    1 Agent Answer 0 Community Answers May 14, 2017 03:53PM EDT

    I have been using my NM-1000 Neat Scanner (the small one that is the size of a female forearm, and nice and li...

  • scanner no longer scans with the software

    1 Agent Answer 0 Community Answers May 03, 2017 01:52PM EDT

    How do you get the neat 1000 scanner to wok again since it is EOL .

  • Scan stopped

    1 Agent Answer 0 Community Answers May 02, 2017 10:32AM EDT

    I have neat 5.1 and my scanner just decided to not scan anymore. All lights are on. It has been suggested I in...