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This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided.


Retired :: Mac :: Scan

  • Upgrade to Mojave

    11 Community Answers Nov 01, 2018 11:07PM EDT

    I upgraded my MAC to Mojave since my new iPhone 8 wouldn't even connect to iTunes without the upgrade and...

  • Old Neat Scanner need to update

    1 Community Answer Oct 29, 2018 04:20PM EDT

    I just need to scan a document or two every month or so. Can I just use the Neat Scanner as a desktop tool to ...

  • Mac - NEAT ADF-070108 - Driver

    1 Community Answer Oct 13, 2018 07:17PM EDT

    Hello there, I have a product of yours "NEAT ADF-070108". I checked your website for the driver, un...

  • old scanner new software

    1 Community Answer Oct 09, 2018 09:44AM EDT

    I updated my neat software, but I still have the old scanner I purchased in 2013. I can not get the scanner to...

  • Scanning Additional Page

    1 Community Answer Aug 16, 2018 02:05PM EDT

    MacOS Sierra, Version 10.12.5 Neat for Mac 4.5.0 Neat refuses to scan additional item or quick scan additi...

  • Neat NM-1000 software

    2 Community Answers Aug 15, 2018 10:38AM EDT

    My computer crashed, so I had to re-install my OS. I now don't have access to my Neat software and when I...

  • Calibration: Reports complete before actual function

    1 Community Answer May 30, 2018 06:40PM EDT

    When trying to Calibrate my SD-1000 to remove the gray backgrounds, my NEAT sometimes reports calibration succ...

  • HELP

    1 Community Answer May 01, 2018 10:25PM EDT

    AM BEYOND FRUSTRATED!!! I have a new Mac laptop and it won't read my scanner. Have tried redownloading +...

  • Neat Scanner and High Sierra

    3 Community Answers Apr 23, 2018 10:00AM EDT

    Instructions to download the new drive indicate that one needs to remove the NeatScanners|CDriver into the tra...

  • Scan out of focus

    1 Community Answer Apr 17, 2018 04:29PM EDT

    Is there a way to adjust the focus of a scan? My document scans are a bit out of focus every time. Mark

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