Neat Legacy Support Community

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Here you will find questions and answers from customers just like you!


Legacy :: Mac :: Scan

  • Not showing image after scanning.

    1 Community Answer Aug 15, 2017 03:41PM EDT

    Hello. I would be very grateful if anyone could assist me in assessing/diagnosing in why my Neat desk scanner ...

  • Won't scan

    1 Community Answer Aug 05, 2017 03:19PM EDT

    I am trying to scan a document but both lights are on for scanand PDF. I try clicking scan on my Mac and the p...

  • Neat Receipts no longer working

    2 Community Answers Jul 10, 2017 01:30PM EDT

    When I go to Mac page for work around the download takes me to the sign in page for subscriptions and credit c...

  • Application gets hang up

    1 Community Answer Jul 07, 2017 04:48PM EDT

    Every time I click on "scan", neat system window gets closed and can't scan.

  • drivers

    1 Community Answer Jul 05, 2017 04:32PM EDT

    When I try to install drivers to neat 5.7 it says my system hasn't been modified, What does this mean

  • 2 scanners won't sheet feed

    1 Community Answer Jun 30, 2017 12:19PM EDT

    I have 4 scanners. (3 NeatDesk & 1 NeatConnect). One NeatDesk & the NeatConnect will not sheet feed. H...

  • 2 scanners won't sheet feed

    0 Community Answers Jun 30, 2017 12:18PM EDT

    I have 4 scanners. (3 NeatDesk & 1 NeatConnect). One NeatDesk & the NeatConnect will not sheet feed. H...

  • my scanner does not scan my documents to the neat file

    1 Community Answer Jun 25, 2017 06:47PM EDT

    how do I fix this problem? I have turned off the scanner, turned it back on, but it still does not scan to my...

  • scanning

    1 Community Answer Jun 22, 2017 02:14PM EDT

    I keep getting the message "Paper not detected" when I scan. Once in a while it will actually scan,...

  • Scanning Complete Documents

    3 Community Answers Jun 14, 2017 02:46AM EDT

    I just scanned a 20 page document. Instead of seeing a complete document in my Neat Folder, I have 20 individu...