Neat Legacy Support Community

Welcome to Neat's Legacy Support Community.
Here you will find questions and answers from customers just like you!


Legacy :: Mac :: Scan

  • System issues

    1 Agent Answer 0 Community Answers Apr 27, 2017 05:00PM EDT

    I would like to continue using Neat (running Neat4.5 for MAC) but it crashes frequently or I get the following...

  • Scanner not identifying paper

    1 Agent Answer 0 Community Answers Apr 25, 2017 08:58AM EDT

    I got a new MAC and have downloaded legacy version 4.5 and when I plug my scanner in to scan something I keep ...

  • won't read the paper loaded in scanner

    1 Agent Answer 2 Community Answers Mar 18, 2017 01:19PM EDT

    I hit scan a pop-up window appears on screen saying no paper detected... I have done maintenance on the scann...

  • New Machine old Legacy Software?

    1 Agent Answer 0 Community Answers Mar 18, 2017 12:34PM EDT

    Can I avoid the Cloud by using old Legacy software on latest Neat Machine? You would think NEAT would give yo...

  • Paper won't feed

    1 Agent Answer 0 Community Answers Mar 15, 2017 12:59PM EDT

    I have a NM-1000 scanner. All updates installed. Trial expired. I am trying to scan but the scanner won...

  • error while scanning in Mac 10.12

    2 Agent Answers 2 Community Answers Mar 15, 2017 06:44AM EDT

    After upgrading to Mac 10.12, I get this error: “D07996A3-69D8-4F2A-8D92-399DA5FA684B.tiff” couldn’t be mov...

  • Scan failure

    0 Community Answers Mar 12, 2017 12:35PM EDT

    1) EVERY time I scan a document "Neat quits unexpectedly". When I reopen Neat it does show that the ...

  • Mac 4.5 Software crashes

    1 Agent Answer 0 Community Answers Mar 12, 2017 11:48AM EDT

    I have a Neat ND1000 connected to a MacBook Pro running OS Sierra and Neat 4.5.0 (45009).... I can open the so...

  • neat quit unexpectedly

    1 Agent Answer 0 Community Answers Mar 11, 2017 08:46PM EST

    I downloaded Neat for Mac 4.5 because my SCAN and PDF buttons on my ND1000 scanner stopped working. Now since ...

  • Neat crashes when scanning/cropping

    4 Community Answers Mar 11, 2017 12:10PM EST

    My Neat software (MAC: Version 4.5.0 450099) crashes almost every time I scan in a new receipt. More specifica...