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Neat Retired Products Support Community

This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided.


Retired :: Mac :: Scan

  • Neat NM-1000 software

    2 Community Answers Aug 15, 2018 10:38AM EDT

    My computer crashed, so I had to re-install my OS. I now don't have access to my Neat software and when I...

  • Calibration: Reports complete before actual function

    1 Community Answer May 30, 2018 06:40PM EDT

    When trying to Calibrate my SD-1000 to remove the gray backgrounds, my NEAT sometimes reports calibration succ...

  • HELP

    1 Community Answer May 01, 2018 10:25PM EDT

    AM BEYOND FRUSTRATED!!! I have a new Mac laptop and it won't read my scanner. Have tried redownloading +...

  • Neat Scanner and High Sierra

    3 Community Answers Apr 23, 2018 10:00AM EDT

    Instructions to download the new drive indicate that one needs to remove the NeatScanners|CDriver into the tra...

  • Scan out of focus

    1 Community Answer Apr 17, 2018 04:29PM EDT

    Is there a way to adjust the focus of a scan? My document scans are a bit out of focus every time. Mark

  • Desktop software

    1 Community Answer Apr 03, 2018 02:51PM EDT

    How can I get a download of the desktop software so I can continue to scan to my computer? My scanner is grey...

  • scan not becoming a file

    1 Community Answer Apr 02, 2018 07:47PM EDT

    I am using the neat Legacy on MAC and the scan is scanning the image but the software is not saving the file a...

  • Scan Operation Is Cancelled

    1 Community Answer Mar 18, 2018 11:09PM EDT

    My scanner was working fine until today. I keep getting the message "The Scan Operation Is Cancelled&quo...

  • Mac / high Sierra scanner issues

    0 Community Answers Mar 12, 2018 02:51PM EDT

    new computer, latest neat download and scanner not working

  • machine not scanning

    1 Community Answer Mar 07, 2018 03:37PM EST

    the neat machine is not scanning, I am wondering if I need to do an update?

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