Neat Retired Products Support Community

This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided. In addition, the community is designed to be a portal for Neat users to share answers to technical support and usage questions. Thank you for helping make this community a successful tool for Neat users!

Retired :: Mac :: Scan

  • Scan out of focus

    1 Community Answer Apr 17, 2018 04:29PM EDT

    Is there a way to adjust the focus of a scan? My document scans are a bit out of focus every time. Mark

  • Desktop software

    1 Community Answer Apr 03, 2018 02:51PM EDT

    How can I get a download of the desktop software so I can continue to scan to my computer? My scanner is grey...

  • scan not becoming a file

    1 Community Answer Apr 02, 2018 07:47PM EDT

    I am using the neat Legacy on MAC and the scan is scanning the image but the software is not saving the file a...

  • Scan Operation Is Cancelled

    1 Community Answer Mar 18, 2018 11:09PM EDT

    My scanner was working fine until today. I keep getting the message "The Scan Operation Is Cancelled&quo...

  • Mac / high Sierra scanner issues

    0 Community Answers Mar 12, 2018 02:51PM EDT

    new computer, latest neat download and scanner not working

  • machine not scanning

    1 Community Answer Mar 07, 2018 03:37PM EST

    the neat machine is not scanning, I am wondering if I need to do an update?

  • NeatReceipts NR-030108 bricked?

    3 Community Answers Mar 07, 2018 12:07AM EST

    Am to understand that my mint condition, perfectly functional NeatReceipts scanner (NR-030108) is a worthless ...

  • Neat unable to find my scanner, ND-1000

    1 Community Answer Mar 03, 2018 08:19PM EST

    I downloaded Neat for both Mac and Windows Both not able to find my ND-1000 Scanner. Please help Young

  • Scanner not recognized

    1 Community Answer Mar 01, 2018 08:00PM EST

    Trying to install my scanner on Mac High Sierra and it won't recognize it. Can you provide me a drive fo...

  • High Sierra scanner compatibility

    1 Community Answer Mar 01, 2018 12:48PM EST

    Has there been any update on compatible scanner drivers for Mac's High Sierra? Last news I read was back ...

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