Neat Legacy Support Community

Welcome to Neat's Legacy Support Community.
Here you will find questions and answers from customers just like you!


Legacy :: Mac :: Scan

  • Neat Desk scanning/shutting down and not saving work

    1 Agent Answer 0 Community Answers Feb 16, 2017 06:04PM EST

    Good afternoon, our neat desk has completely stopped working. I am unable to scan anything at this point. It b...

  • Combining Scans

    0 Community Answers Feb 15, 2017 06:10PM EST

    I can combine scanned documents successfully but when I quit the Neat application and reopen it the combined d...

  • Output scan is Black Image

    1 Agent Answer 0 Community Answers Feb 10, 2017 08:37PM EST

    I'm running Neat for Mac with the NM-1000. The scanner is recognized but when using Image Capture to scan...

  • Crashing

    1 Agent Answer 1 Community Answer Jan 31, 2017 01:47PM EST

    My Neat (My 3rd) worked great out of the box. Now, it crashes constantly - I just had to enter, one by one, 1...

  • patch update (v.14 4p2)

    1 Agent Answer 0 Community Answers Jan 27, 2017 11:36AM EST

    Hello. Can i get this? I don't see any green bar as advised I would.like to try this as I am still qu...

  • no library

    1 Agent Answer 0 Community Answers Jan 24, 2017 06:10PM EST

    recently had to download 4.5 again. Scan window does not appear (Library?). all the things at top are there: ...

  • Image overexposed after calibration

    1 Agent Answer 1 Community Answer Jan 18, 2017 04:33PM EST

    Documents were coming out yellow when they should be white. So I calibrated with a white sheet of paper and no...

  • Mac Sierra- can scan but ocr fields not hightlighted

    1 Agent Answer 1 Community Answer Jan 16, 2017 05:38PM EST

    Hi. I running Neat for Mac 4.5.0 and installed new driver for my scanner: NeatScannerslCDriver. This driver...

  • Mac OS X Yosemite V 10.10.5

    1 Community Answer Jan 03, 2017 09:20PM EST

    I have not upgraded my mac Book Pro to the latest Mac OS Sierra V 10.12.2 yet because I am afraid I won't...

  • neat desk software crashes when scanning

    2 Agent Answers 9 Community Answers Dec 10, 2016 01:39PM EST

    I am on Mac (sierra) and have neat desk vs 4.5. Every time I try to scan, it crashes. I've been running...