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Neat Retired Products Support Community

This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided.


Retired :: Mac :: Import

  • time machine restoration

    1 Community Answer Jul 04, 2018 02:31PM EDT

    I have a ND-1000 and am trying to restore my Neat database from a Time Machine backup. I have an Macbook Pro, ...

  • installation of the updated driver with a legacy Neat scanner 1000

    1 Community Answer Jun 20, 2018 07:02PM EDT

    I have gone through all the steps to install the updated driver into my Mac High Sierra 10.13 and have deinsta...

  • upgrading

    1 Community Answer Dec 30, 2017 03:19PM EST

    i have been using the neat desk scanner and stand-alone program for a few years now. i recently upgraded to m...

  • Software Download

    1 Community Answer Nov 20, 2017 01:45PM EST

    I kept getting message that scan in progress...If not, turn off, unplug etc. I did that and then read that if...

  • Thumbnails but no bigger receipt picture

    1 Community Answer Nov 09, 2017 09:08PM EST

    I save my Neat library on my iCloud Drive. I noticed today that I have no receipts showing up from earlier th...

  • Starting

    1 Community Answer Aug 12, 2017 06:54PM EDT

    I have created an account and can log into it over the web. What I can't do is log into it thru the softw...

  • desk software vs cloud

    1 Agent Answer 0 Community Answers May 16, 2017 01:16PM EDT

    We just switched from the Neat Desk to Neat Connect. I want my old software back as there were many more func...

  • Import my Cabinet from the previous Neat

    1 Agent Answer 3 Community Answers May 14, 2017 09:12AM EDT

    My previous version of Neat / Cabinet has all my files how do I import those files to this new software update

  • Migration of previous Neat file/folders

    1 Agent Answer 0 Community Answers May 13, 2017 01:03PM EDT

    How do I get previous Neat file folders moved over to cloud

  • Re: Mac/El Capitan

    1 Agent Answer 0 Community Answers May 06, 2017 11:15AM EDT

    Has NEAT released an update so desktop with El Capitan is compatible yet?

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