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Neat Retired Products Support Community

This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided.


Retired :: Mac :: Getting Started

  • scanning

    1 Community Answer Sep 10, 2018 11:10AM EDT

    Having used Neat in awhile and it is not scanning the full page. I can't find the calibration sheet and d...

  • Cannot Upgrade

    1 Community Answer Jul 22, 2018 07:25PM EDT

    I am using Safari Version 11.1.2 (12605.3.8.1). I cannot upgrade. Below is the Error An error occurred in ...

  • installation

    1 Community Answer Jul 10, 2018 06:14PM EDT

    Hi, My computer does not have a CD drive and I need to install the system how do I do so?

  • Webinar

    1 Agent Answer 0 Community Answers Jun 13, 2018 09:59PM EDT

    How can I view a previously recorded webinar? I am sure that I am not the only person that is unavailable on T...

  • Scanner Not Detected

    3 Community Answers Apr 30, 2018 04:36PM EDT

    I have the Neat scanner and am running MAC OS High Sierra. I downloaded the latest software and it is not dete...

  • MANUALS OR GUIDEBOOKS

    1 Community Answer Apr 27, 2018 04:19PM EDT

    IS THERE ANY WAY THAT I CAN FIND A DETAILED NUTS AND BOLTS MANUAL OR GUIDEBOOK THAT I CAN DOWNLOAD?

  • Old Neat scanner

    1 Community Answer Mar 29, 2018 08:43AM EDT

    I have an old Neat Scanner. Can you tell me if it can be used? I don't have the date but certainly befo...

  • Legacy Neat crashes on opening

    1 Community Answer Mar 28, 2018 05:36PM EDT

    I have been using the software and scanner for several weeks. today whenever I try to open Neat it crashes. ...

  • The Mac driver doesn't work

    1 Community Answer Feb 24, 2018 10:00AM EST

    I have tried multiple times to download the Mac driver but it doesn't work. It took 3 different links to ...

  • Setting up my second Neat desk on MacBook Pro

    1 Community Answer Feb 02, 2018 07:28PM EST

    Is there a way - since this is a MacBook Pro - to set it up on my MacBook Computer. Fact: "You can'...

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