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Neat Retired Products Support Community

This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided. In addition, the community is designed to be a portal for Neat users to share answers to technical support and usage questions. Thank you for helping make this community a successful tool for Neat users!


Retired :: Mac :: Getting Started

  • Old Neat scanner

    1 Community Answer Mar 29, 2018 08:43AM EDT

    I have an old Neat Scanner. Can you tell me if it can be used? I don't have the date but certainly befo...

  • Legacy Neat crashes on opening

    1 Community Answer Mar 28, 2018 05:36PM EDT

    I have been using the software and scanner for several weeks. today whenever I try to open Neat it crashes. ...

  • The Mac driver doesn't work

    1 Community Answer Feb 24, 2018 10:00AM EST

    I have tried multiple times to download the Mac driver but it doesn't work. It took 3 different links to ...

  • Setting up my second Neat desk on MacBook Pro

    1 Community Answer Feb 02, 2018 07:28PM EST

    Is there a way - since this is a MacBook Pro - to set it up on my MacBook Computer. Fact: "You can'...

  • New to Neat

    1 Community Answer Jan 29, 2018 09:40PM EST

    I just purchased a Neat ND-1000 and after looking here on your site it appears that I may have made a poor dec...

  • Can't open file

    1 Community Answer Jan 21, 2018 05:32PM EST

    hi - I have a Mac running OS X 10.9.5. One day, without making any changes, I can no longer open my Neat data...

  • cant login

    1 Community Answer Jan 13, 2018 10:23PM EST

    Need help login please

  • Lost disk

    1 Community Answer Jan 03, 2018 01:24PM EST

    How can I set up my neat scan to a Mac when I lost my disk?

  • NR-30108 Won't show up on neat

    1 Community Answer Dec 30, 2017 11:56AM EST

    I went thru ALL of the legacy steps for High Sierra with Neat 4.5.0.99 & High Sierra Driver swapout in lib...

  • logging in

    1 Community Answer Dec 12, 2017 03:32PM EST

    I can't get past the first screen that asks for login credentials. It isn't accepting mine. I'...

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