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Neat Retired Products Support Community

This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided. In addition, the community is designed to be a portal for Neat users to share answers to technical support and usage questions. Thank you for helping make this community a successful tool for Neat users!


Retired :: Windows :: Sync

  • Help

    1 Community Answer Feb 27, 2018 03:34PM EST

    I am trying to Sync my desktop files with my online cloud files but there is constantly an error when I try to...

  • Bluetooth connection

    1 Community Answer Feb 12, 2018 03:52PM EST

    How do I connect my Neat Scanner to my laptop via a Bluetooth adapter?

  • After syncing Neat Data to Cloud

    1 Community Answer Feb 10, 2018 05:43PM EST

    After syncing all my Neat data from two different computers to the Cloud, will deleting the Neat Legacy progra...

  • Computer virus

    1 Community Answer Feb 07, 2018 11:51AM EST

    We had a virus attack our computer and we had to wipe the entire thing. When we got Neat back up, it doesn...

  • Software download

    1 Community Answer Feb 05, 2018 10:09AM EST

    My computer crashed, I lost my Neat software, I have a backup file, but need the legacy version of he software...

  • Error message

    1 Community Answer Jan 29, 2018 09:00AM EST

    I have gone through the troubleshooting process for the error 137 message. This is the only thing in my log: ...

  • Scans not sent to Cloud

    1 Community Answer Jan 21, 2018 11:29AM EST

    I have scanned items locally with desktop scanner (Computer destination for scanning) and I am hardwired via U...

  • transfer neat files to new computer

    1 Community Answer Jan 07, 2018 05:21PM EST

    How do I transfer neat folders/files to new computer

  • Syncing Complete but Missing Receipts

    1 Community Answer Dec 29, 2017 03:14PM EST

    Before anyone suggest creating a ticket, Neat has already told me they cannot give help/support for the Legacy...

  • Sync 100% Missing Folders & Receipts! Still Isn't Happening

    1 Community Answer Sep 28, 2017 07:24AM EDT

    I have read many questions & answers on the same subject but no real solutions!!!! Neat support just gave ...

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