This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided.

Retired :: Windows :: Sync

  • Missing databases

    1 Community Answer Nov 01, 2018 10:44AM EDT

    Subscribed to cloud services on upgraded to latest legacy software for my window 10 PC, all of my scanned file...

  • Need to get my old database online

    1 Community Answer Jul 19, 2018 07:49PM EDT

    So I was no longer able to open my software to access my docs and was forced to pay for the year subscription....

  • If you leave the cloud

    1 Community Answer Jul 12, 2018 01:11AM EDT

    I was told by Neat that if I decide not to renew my cloud based services I lose ALL my documents in the cloud ...

  • Help

    1 Community Answer Feb 27, 2018 03:34PM EST

    I am trying to Sync my desktop files with my online cloud files but there is constantly an error when I try to...

  • Bluetooth connection

    3 Community Answers Feb 12, 2018 03:52PM EST

    How do I connect my Neat Scanner to my laptop via a Bluetooth adapter?

  • After syncing Neat Data to Cloud

    1 Community Answer Feb 10, 2018 05:43PM EST

    After syncing all my Neat data from two different computers to the Cloud, will deleting the Neat Legacy progra...

  • Computer virus

    1 Community Answer Feb 07, 2018 11:51AM EST

    We had a virus attack our computer and we had to wipe the entire thing. When we got Neat back up, it doesn...

  • Software download

    1 Community Answer Feb 05, 2018 10:09AM EST

    My computer crashed, I lost my Neat software, I have a backup file, but need the legacy version of he software...

  • Error message

    1 Community Answer Jan 29, 2018 09:00AM EST

    I have gone through the troubleshooting process for the error 137 message. This is the only thing in my log: ...

  • Scans not sent to Cloud

    1 Community Answer Jan 21, 2018 11:29AM EST

    I have scanned items locally with desktop scanner (Computer destination for scanning) and I am hardwired via U...

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