Neat Legacy Support Community

Welcome to Neat's Legacy Support Community.
Here you will find questions and answers from customers just like you!


Legacy :: Windows :: Sync

  • new computer windows 10

    1 Community Answer Aug 15, 2017 05:41PM EDT

    i was using windows 7 until lightning struck! all my neat scans were on my computer Now that I have windo...

  • Sync Error

    1 Community Answer Aug 10, 2017 11:35AM EDT

    No matter what I do, this error keeps occurring. Everything was working fine with Legacy version 5.7 (which we...

  • outlook sync

    2 Community Answers Jul 30, 2017 09:31PM EDT

    cannot backup, all the time it says outlook sync in progress with contacts, do not have any contacts in neat ...

  • cannot connect to Internet

    1 Community Answer Jun 30, 2017 05:50PM EDT

    I cannot connect to the Internet from my neat desktop to update software

  • Entries change on receipts

    1 Community Answer Jun 03, 2017 02:36PM EDT

    Why does my changes I make on a scanned receipt change back to original. I have to go back and re-enter in cor...

  • Can no longer signin to sync within desktop app

    1 Agent Answer 0 Community Answers May 22, 2017 03:13AM EDT

    It was working fine, then it stopped suddenly for no apparent reason. See the error here: http://i.imgur.com/p...

  • using icloud/transferring info on hard drive to icloud

    1 Agent Answer 0 Community Answers May 08, 2017 01:35PM EDT

    I currently have version 5.7 of scanner. windows 7 home premium hp...i'm using an external hard drive no...

  • Can't back up to flash drive

    2 Agent Answers 2 Community Answers May 02, 2017 01:08PM EDT

    Can't back up to flash drive or copy b/u file from c drive to flash, says not enough room. Its a new 64g ...

  • offline back fails

    1 Agent Answer 0 Community Answers Apr 25, 2017 03:06PM EDT

    Backup fails when using a thumb drive with ample space. Backed up fine to computer. ran application log and th...

  • using the program i bought not the one i am forced to use

    1 Agent Answer 1 Community Answer Apr 17, 2017 12:52PM EDT

    I am not interested in cloud service or mobile support. I used the prior version and simply scanned and store...