Neat Legacy Support Community

Welcome to Neat's Legacy Support Community.
Here you will find questions and answers from customers just like you!


Legacy :: Windows :: Sync

  • Can no longer signin to sync within desktop app

    0 Community Answers May 22, 2017 03:13AM EDT

    It was working fine, then it stopped suddenly for no apparent reason. See the error here: http://i.imgur.com/p...

  • using icloud/transferring info on hard drive to icloud

    1 Agent Answer 0 Community Answers May 08, 2017 01:35PM EDT

    I currently have version 5.7 of scanner. windows 7 home premium hp...i'm using an external hard drive no...

  • Can't back up to flash drive

    2 Agent Answers 2 Community Answers May 02, 2017 01:08PM EDT

    Can't back up to flash drive or copy b/u file from c drive to flash, says not enough room. Its a new 64g ...

  • offline back fails

    1 Agent Answer 0 Community Answers Apr 25, 2017 03:06PM EDT

    Backup fails when using a thumb drive with ample space. Backed up fine to computer. ran application log and th...

  • using the program i bought not the one i am forced to use

    1 Agent Answer 1 Community Answer Apr 17, 2017 12:52PM EDT

    I am not interested in cloud service or mobile support. I used the prior version and simply scanned and store...

  • .

    1 Agent Answer 0 Community Answers Apr 11, 2017 09:40AM EDT

    Can't get into my neat account, the message states my subscription has expired and I understood from spea...

  • Offline Backup

    1 Agent Answer 0 Community Answers Apr 09, 2017 11:50AM EDT

    I am running Neat software 5.7 that errors when I am trying to backup onto a usb drive. Has anyone else encou...

  • Can't get legacy to sync with either of my desktop computers

    1 Agent Answer 0 Community Answers Apr 08, 2017 05:16PM EDT

    When I attempt to sync from either of my two desktop computers is does not actually sync. It says it is synci...

  • Syncing to Cloud

    1 Agent Answer 0 Community Answers Apr 05, 2017 08:55PM EDT

    I have received error 137. I have opened my log and received this message: The following exception occurred:...

  • Error 137

    1 Agent Answer 0 Community Answers Mar 25, 2017 03:30PM EDT

    I have been getting the scan error 137 for about 3 months now. My sync will NEVER complete. Neat has tried t...