Neat Legacy Support Community

Welcome to Neat's Legacy Support Community.
Here you will find questions and answers from customers just like you!


Legacy :: Windows :: Search

  • Locate files

    1 Community Answer Oct 11, 2017 07:25PM EDT

    I have not used my scanner in over a year. I need to access the receipts I have scanned but am unable to. I ...

  • How do I access my locally stored files?

    1 Community Answer Sep 10, 2017 11:36PM EDT

    I have been using the Neat scanner and software for years and now I do not see any of my files after receiving...

  • search feature

    1 Community Answer Aug 16, 2017 05:20PM EDT

    I have patient forms organized as documents that are alphabetized in their own folders (A-B-C). When I do a n...

  • Print to Neat problem - stuck at registry edit

    1 Community Answer Jul 24, 2017 09:53AM EDT

    Windows 10 suddenly stopped Print to Neat (Neat 5.7) and I found this solution in the Neat forum. https://neat...

  • Need power connecter

    1 Community Answer Jul 02, 2017 07:39AM EDT

    I have one of Neat's original machines, but the power cord is missing. I need a document stored in the ma...

  • My Scanned Documents

    1 Community Answer Jun 27, 2017 02:49PM EDT

    Hi I bought a neat scanner in 2013 scanned a lot of my documents and now I cant find/locate them? I tried call...

  • how to unhide colums

    1 Agent Answer 0 Community Answers May 26, 2017 11:16AM EDT

    How do I hide/unhide columns?

  • failed to lock database

    1 Agent Answer 1 Community Answer Apr 27, 2017 11:40AM EDT

    suddenly neat won't open, version 5.7. It says another application won't release the database. I t...

  • When trying to search the neat software crashes everytime

    1 Agent Answer 2 Community Answers Mar 28, 2017 04:24PM EDT

    When I attempt to search in either basic mode or expanded mode the neat software will crash. Has anyone else c...

  • Pictures and files erased

    1 Agent Answer 0 Community Answers Mar 21, 2017 06:54PM EDT

    I scanned some photos as well as some receipts for 2017 onto neat on this computer. I had an old computer that...