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Neat Retired Products Support Community

This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided.


Retired :: Windows :: Organize

  • unable to edit fields

    1 Community Answer Oct 16, 2018 02:33PM EDT

    I was midway through scanning some check receipts and suddenly lost the ability to edit the data entry fields,...

  • Neat 5.7.1.474 fails to launch after restore of files from OneDrive

    1 Community Answer Oct 01, 2018 11:29PM EDT

    Hello: I in advertantly deleted my Neat database files in Microsoft Onedrive. I then restored those files us...

  • will not open

    1 Community Answer Aug 22, 2018 05:44AM EDT

    When I try to open the bar goes about 1/3 of the way, hesitates, then disappears from the screen.

  • Any printing starts Neat Receipts

    1 Community Answer May 05, 2018 08:13AM EDT

    No matter what I try to print from any app, it starts Neat Receipts and the only way I can close it is to {ERn...

  • Neat Columns not visible

    1 Community Answer Apr 24, 2018 11:13AM EDT

    The columns (with headings) have disappeared. However, in Item View, the heading are available, e.g., I can s...

  • neat receipt will not open

    1 Community Answer Feb 05, 2018 12:16AM EST

    when i open neat receipt it will open and close within 10 second. I was using the software for about 5 hours s...

  • Setting up template entires

    0 Community Answers Jan 18, 2018 03:52PM EST

    Is it possible to set up a template entry? For example every time I enter a prescription receipt it is from t...

  • Sent Files in Outbox

    1 Community Answer Jan 10, 2018 01:40PM EST

    After a file has been scanned and sent to my Neat File Cabinet, it then appears in my scanner's Outbox un...

  • drag and drop

    1 Community Answer Jan 08, 2018 05:34PM EST

    I know how to drag and drop in other things but everything I have tried in "neat" "doesn't...

  • neat not working

    1 Community Answer Jan 06, 2018 05:02PM EST

    i have been using neat for 3 years and everything was working fine until they lunched the neat cloud .my neat...

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