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This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided.


Retired :: Windows :: Import

  • Restore Backup my subscription version

    1 Community Answer Oct 26, 2018 03:16PM EDT

    I saved my Neat backup from an old legacy version and signed up for a subscription. Many items are missing, an...

  • files of old computer cannot retrieved off backup

    1 Community Answer Oct 05, 2018 06:35PM EDT

    Don't have the email account they keep asking for registration numbers for--it was hacked and I did away ...

  • Restore my backup files

    1 Community Answer Sep 16, 2018 07:21PM EDT

    HI, how do I restore the backup files. moved my Neat 5.2 to another computer, have back up files, but won'...

  • changing values

    1 Community Answer Jun 21, 2018 09:53AM EDT

    I am running version 5.7. When I scan everything it goes in fine but when I change the name and values it kee...

  • Importing nwdb and nwcab files into Cloud powered Neat

    1 Community Answer May 25, 2018 03:54PM EDT

    I have subject files from older version of NeatDesk and need to import them into the current version of Neat 5...

  • Importing previous Neat cabinet data

    1 Community Answer May 20, 2018 03:59PM EDT

    Hi there, Had a machine which stored all the neat data for the company fail, was able to pull the hard driv...

  • import data

    1 Community Answer May 18, 2018 11:14PM EDT

    I finally found my neat disc tried to restore from my backup but it says backup 4.9.8 current version 4.7.7...

  • calibration

    1 Community Answer Apr 12, 2018 12:17PM EDT

    When I try to scan a document a window comes down and says "scan failed" then another window replace...

  • My Data

    1 Community Answer Mar 01, 2018 05:21PM EST

    I have had to reload my OS (Win 10), after reloading my Neat App I cant seem to find where my data is. Can so...

  • Computer Reset

    1 Community Answer Mar 01, 2018 01:44PM EST

    I reset my computer and need to import me neat date can you tell me the default folder so I can import it?

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