Neat Legacy Support Community

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Here you will find questions and answers from customers just like you!


Legacy :: Windows :: Scan

  • scanner will not read type

    1 Agent Answer 0 Community Answers Apr 24, 2017 05:55PM EDT

    ?When scanning or PDFing my neat desk has issues reading the type. some documents or business cards are scanne...

  • Scanner detecting barcode

    1 Agent Answer 0 Community Answers Apr 20, 2017 03:01PM EDT

    My neat scanner is detecting a barcode and then when it turns into a document on my computer the original docu...

  • Scanner

    1 Agent Answer 0 Community Answers Apr 18, 2017 12:26PM EDT

    My scans have a 2 3/4 inch blackout area in middle of scan. Whats up

  • Download

    1 Community Answer Apr 15, 2017 01:24PM EDT

    My portable scanner that I have been using for over a year stopped working. I use it for scanning documents on...

  • scanner scans black or blank pages only

    1 Agent Answer 0 Community Answers Apr 13, 2017 07:59AM EDT

    My scanner is scanning blank or black pages only. The page I am scanning is clear. Can you please assist me....

  • scanner

    1 Agent Answer 0 Community Answers Apr 10, 2017 07:34PM EDT

    There is a blank spot in the middle of the scanned receipt. Large documents will print left and right sides of...

  • Black Image

    1 Agent Answer 0 Community Answers Apr 06, 2017 02:46AM EDT

    When I scan a receipt the image is fully black, I am not sure what this means. Is it a problem with the scann...

  • Incomplete scan

    4 Agent Answers 3 Community Answers Apr 02, 2017 09:38PM EDT

    When I scan, I just get about 1/2" of the left side of the document. It doesn't matter if I do a re...

  • Installation

    1 Agent Answer 0 Community Answers Apr 01, 2017 04:35PM EDT

    My old computer crashed and I need to install the software on my new computer.

  • scanner crashes

    1 Agent Answer 0 Community Answers Apr 01, 2017 11:16AM EDT

    my scanner needs to be unplugged and replugged every time I use it. The scanner software crashes if more than ...