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Neat Retired Products Support Community

This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided. In addition, the community is designed to be a portal for Neat users to share answers to technical support and usage questions. Thank you for helping make this community a successful tool for Neat users!


Retired :: Windows :: Scan

  • Black stripe on page 2 of scan

    1 Community Answer Apr 17, 2018 11:34PM EDT

    I have a Neat ADF scanner model ND-1000. There is a black vertical band on the 2nd page when I scan in 2-side...

  • neat has stopped working

    1 Community Answer Apr 16, 2018 12:29PM EDT

    I get an error message after I have scanned in a document, it never goes into the processing que. I have rein...

  • changed computer and need to install software

    1 Community Answer Apr 14, 2018 01:27PM EDT

    My previous computer was damaged on the hurricane and I need the software to install and continue using my sca...

  • Scanning black images

    3 Community Answers Apr 13, 2018 10:42AM EDT

    when i try to scan images into neat the whole image comes in black or one side of it

  • Neat desk made grinding sound and stopped working

    1 Community Answer Apr 09, 2018 08:03PM EDT

    My neat desk just made a grinding sound and stopped.It won't feed the paper into the system.

  • Wont scan both green lights on

    1 Community Answer Apr 09, 2018 01:36PM EDT

    Suddently with no obvious reason, my Neat Scanner stopped scanning as if there was not receipt being fed into ...

  • Merge two documents

    1 Community Answer Apr 08, 2018 10:23AM EDT

    After a scan is complete, we used to be able to merge two reciepts, documents and so forth. I have a document ...

  • Try to update Neat software

    1 Community Answer Mar 27, 2018 02:53PM EDT

    I am trying to sign up for the new software and when I try to log in it says my email is already in use. How...

  • Stopped scanning, no message

    1 Community Answer Mar 23, 2018 01:58PM EDT

    Our scanner has just stopped working. There is not an error message on the computer screen and the scanner is...

  • My Scanner

    1 Community Answer Mar 21, 2018 05:19PM EDT

    I may have a old neat scanner Model # ND 1000. On my computer ( Windows ) The icons for my scanner shows a ora...

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