Neat Legacy Support Community

Welcome to Neat's Legacy Support Community.
Here you will find questions and answers from customers just like you!


Legacy :: Windows :: Scan

  • calibration issues

    1 Agent Answer 0 Community Answers Jan 14, 2017 05:26PM EST

    Was scanning receipts like normal. Kept having a problem with a few receipts so I thought I would calibrate as...

  • Problems with Windows 10

    1 Agent Answer 0 Community Answers Jan 10, 2017 05:36PM EST

    I recently upgraded to Windows 10 Pro from Windows 7. Often times, when I attempt to scan a document, even th...

  • Searchable PDFs

    1 Agent Answer 0 Community Answers Jan 09, 2017 08:46PM EST

    The PDF created after scanning a double sided document is not searchable in Neat 5.7. What am I doing wrong? ...

  • Scanning in receipt function causing neat desk to stop working

    1 Agent Answer 0 Community Answers Jan 09, 2017 05:29PM EST

    I'm getting an error message in my log : Safe handle has been closed. If I use the ND-1000 documents f...

  • Unable to scan directly to my PC

    1 Agent Answer 0 Community Answers Jan 07, 2017 04:21PM EST

    I have a Neat Connect scanner and an HP laptop. Both were purchased new in May 2016. My cloud subscription has...

  • Program closes after scan - No Doc processed

    1 Agent Answer 0 Community Answers Jan 03, 2017 12:46PM EST

    Its becoming more and more irritating!!! Using the ND-1000 to convert all our tax resale forms to PDF. Afte...

  • decline 5.7

    1 Agent Answer 0 Community Answers Jan 02, 2017 03:09PM EST

    can I decline the 5.7 upgrade while re-installing 5.4

  • Error Processing Multiple Page Scans

    1 Community Answer Dec 29, 2016 09:14PM EST

    Getting a message error has occurred when processing a multiple page scan. Neat encountered an unexpected err...

  • Desktop fails to complete scan

    1 Agent Answer 2 Community Answers Dec 22, 2016 12:04AM EST

    I just replaced the pad and roller on my Neat Desktop. However, that did not solve the problem., The desktop...

  • Neat Desk

    1 Agent Answer 0 Community Answers Dec 20, 2016 09:40PM EST

    my Neat Desk scanner scans in the negative. How can I change it to scan in positive?