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Neat Retired Products Support Community

This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided.


Retired :: Windows :: Scan

  • Scanner crashes

    1 Community Answer Oct 18, 2018 02:04PM EDT

    Hello , My scanner crashes 5 secs after I turn on the application . I tried to reinstall the software but ...

  • Incompatible Aapplication

    1 Community Answer Oct 08, 2018 11:24AM EDT

    We recently purchase a computer with windows 7 professional. my prior computer was windows 7 home. now my neat...

  • 5.7 version software

    1 Community Answer Oct 05, 2018 01:29PM EDT

    Hi I have 4 neat scanners i bought with 5.1 version software. I just changed Microsoft PC with windows 10. W...

  • image from scanner

    1 Community Answer Oct 04, 2018 03:40PM EDT

    The image was very faded gray then I cleaned the scanner and now the image is a soft pink. I want a clear bla...

  • Scanner not being recognized

    1 Community Answer Sep 24, 2018 05:17PM EDT

    I have a ND-1000 scanner that the computer recognizes but when I try to scan it says no paper in tray which th...

  • legacy software closes every time I try to scan a document

    1 Community Answer Sep 03, 2018 07:48AM EDT

    why does my legacy software close/crash as soon as I scan a document

  • Scanned PDF file size to big

    1 Community Answer Aug 29, 2018 03:39PM EDT

    How we can reduce the size of scanned files in PDF ???? Please advise as we are facing difficulties in PDF fi...

  • Installation CD

    1 Community Answer Aug 11, 2018 02:17PM EDT

    Lost installation cd for Neat ND-1000. Please send link to download. Thanks

  • unknown error

    1 Community Answer Jul 21, 2018 04:55PM EDT

    TypeError: Cannot read property 'length' of undefined at onAfterLoad (chrome-extension://epnmbm...

  • brightening copies

    1 Community Answer Jul 17, 2018 04:41PM EDT

    Is there a way to brighten the copies we are scanning in? Our people cant read what we send them!

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