Neat Legacy Support Community

Welcome to Neat's Legacy Support Community.
Here you will find questions and answers from customers just like you!


Legacy :: Windows :: Scan

  • NEW VERSION

    1 Community Answer Aug 16, 2017 01:43PM EDT

    I currently am at 5.5. Is there a later version you can email me the link to download?

  • will not load new documents

    1 Community Answer Aug 14, 2017 11:01PM EDT

    My neat will not scan new documents. I get a error message that "Neat has stopped working and needs to cl...

  • failure of scanner to scan documents to computer

    1 Community Answer Aug 10, 2017 04:26PM EDT

    My scanner will no longer scan documents and import them to computer. After doing everything recommended at s...

  • Unknown error - Helium Error Log

    1 Community Answer Aug 07, 2017 02:29PM EDT

    This error keeps returning. I've done clean install, checked anti-virus, updated java, checked permissio...

  • Maintenance Kit

    1 Community Answer Aug 07, 2017 02:18PM EDT

    I need the Maintenance Kit-Mobile Scanner Product #: 4601000551 SKU: 1000551 UPC: 899061000551 I need to...

  • Can I get my portable scanner

    1 Community Answer Aug 04, 2017 01:07PM EDT

    Is there an updated driver I can get to allow me to use the portable scanner with Windows 10 on my Surface pr...

  • Not getting my reciepts form neat connect

    1 Community Answer Aug 04, 2017 10:09AM EDT

    Why am I not getting my receipts that I scanned back from neat connect

  • Scanning results in incorrect order

    1 Community Answer Aug 04, 2017 08:34AM EDT

    Why is it that every time I scan a stack of documents they all show up in the cabinet in the wrong order or no...

  • Windows 7 driver

    1 Community Answer Aug 03, 2017 04:38AM EDT

    I installed software successfully but the driver for the scanner SCSA4601EU will not install. Is there a Wind...

  • Trying to re-install my neat software

    1 Community Answer Aug 02, 2017 04:00PM EDT

    When I tried to re-install my neat version 5 software on a Windows 10 laptop, I get this message. "This i...