Neat Legacy Support Community

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Here you will find questions and answers from customers just like you!


Legacy :: Windows :: Scan

  • Scanner not connecting

    1 Community Answer Dec 04, 2017 04:51PM EST

    I have reinstalled my legacy software and my Neat Desktop scanner works great, however my portable scanner isn...

  • error sending an item to Quick Scan

    1 Community Answer Dec 01, 2017 09:47AM EST

    A scanned item that was scanned is stuck in the receipts area. When I try to drag it to Documents, I get a Rec...

  • cant use any more

    1 Community Answer Nov 30, 2017 12:45PM EST

    My 3 yr. old scanner quit. do I have to start paying 6/mo to continue using?

  • Stopped Scanning - Preview works

    1 Community Answer Nov 28, 2017 01:04PM EST

    Scanner was working in AM and stopped in PM. Followed instructions to repair and that didn't work. Uninst...

  • scan que

    3 Community Answers Nov 28, 2017 08:58AM EST

    which version of software queued scanned docs to the main window for review. My original version (Win 8, later...

  • activating my scaner

    1 Community Answer Nov 27, 2017 08:46PM EST

    I am a long time Neat Receipts user. Recently my computer crash and had to do a reset. now I cant complete the...

  • Update is not working

    1 Community Answer Nov 27, 2017 11:34AM EST

    The neat scanner window kept giving a message that an updated was due. I finally decided to run the update, bu...

  • Unable to scan

    1 Community Answer Nov 26, 2017 03:43PM EST

    The scan is not working. Everything is connected. It is not allowing me to update to newest version. When I...

  • lost files

    1 Community Answer Nov 20, 2017 05:14PM EST

    I have lost all the files i have scanned , they just disappeared from my program and I have tried multiple tim...

  • Scanned documents are 1/2 cut or blurry

    1 Community Answer Nov 15, 2017 01:41PM EST

    I have the NC-1000, purchased earlier this year. I am using the desktop software. Everytime I scan, the scanne...

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