Neat Legacy Support Community

Welcome to Neat's Legacy Support Community.
Here you will find questions and answers from customers just like you!


Legacy :: Windows :: Scan

  • install help version 5.7

    0 Community Answers Jun 26, 2017 09:19PM EDT

    I got a new computer. I had windows 10 on my old one. When I try to install Neat scanner version 5.7 on my new...

  • paper jam

    1 Community Answer Jun 23, 2017 08:55AM EDT

    Purchased new machine that will either not feed paper or when it does it jams on right-hand side bending a cor...

  • droppd catagories

    1 Community Answer Jun 22, 2017 05:44PM EDT

    I have had two items from my cabinet and do not know why. I did nothing to drop them and had to add them again...

  • error 404

    1 Community Answer Jun 21, 2017 05:20PM EDT

    why does the following help link end up at error 404 page. http://www.neat.com/helpcenter/error-processing-...

  • ERROR HAS OCCURRED WHEN PROCESSING A MULTIPLE PAGE

    0 Community Answers Jun 21, 2017 05:14PM EDT

    NEAT ENCOUNTERED AN UNEXPECTED ERROR DURING PROCESS. THE ITEM HAS BEEN REMOVED FROM YOUR QUEUE AND WILL BE RET...

  • latest working software

    1 Community Answer Jun 20, 2017 06:26PM EDT

    I recently migrated my 030108 scanner to a windows 10 computer. I am running it fine on ver 4.8 but the sync w...

  • lines on my scanned documents

    1 Community Answer Jun 20, 2017 04:11PM EDT

    We've had this scanner just over a year and it's started about a month ago putting strips down the p...

  • cannot log in

    4 Community Answers Jun 20, 2017 03:09PM EDT

    I reset my password, as I was not able to log into my legacy on a new computer. I reset the password, now I ge...

  • Can I get a new manual

    1 Community Answer Jun 17, 2017 06:29PM EDT

    Can I get a manual and also, does the Neat Scanner actually save any info in it or does it only scan to a conn...

  • Not loading paper

    1 Community Answer Jun 17, 2017 04:30PM EDT

    i just activated my neat desk. i put a piece of paper in the feeder, push "scan", and nothing happen...