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Neat Legacy Support Community

Welcome to Neat's Legacy Support Community.
Here you will find questions and answers from customers just like you!


Legacy :: Windows :: Scan

  • Scanner wont turn on and scan

    1 Community Answer Feb 19, 2018 08:48PM EST

    I had an older version of the software on my computer. I bought a new computer and had to update to the online...

  • truncated

    1 Community Answer Feb 17, 2018 01:16PM EST

    scans are coming out truncated

  • scanner on red

    1 Community Answer Feb 13, 2018 02:37PM EST

    my scanner is lit up red. won't do anything

  • Legacy Scanner Download not working

    1 Community Answer Feb 12, 2018 06:18PM EST

    Need help installing the legacy Scanner download.

  • software problems

    1 Community Answer Feb 09, 2018 04:15PM EST

    I am unable to contact Neat even though I have an login and password. I NEED to talk with a live person that c...

  • File Size/DPI

    1 Community Answer Feb 08, 2018 12:09PM EST

    Files are extremely large when scanned (compared to Epson scanner). Is there a way to reduce the size of the ...

  • Save scanned file to PC

    1 Community Answer Feb 08, 2018 10:45AM EST

    I just added my ND-1000 to a new PC with Windows 64 bit, I installed version 5.7, everything seems to be worki...

  • Neat Connect Scan to One Drive

    3 Community Answers Feb 08, 2018 08:59AM EST

    I have a Neat Connect scanner and a Neat Cloud "Basic" account. I want to use my Neat Connect scann...

  • Only scans 1/2 page

    1 Community Answer Feb 06, 2018 09:51PM EST

    I have a mobile scanner NM1000, It will only scan 1/2 of a document and stop as though it is finished, I nee...

  • Scans are now blank

    1 Community Answer Feb 06, 2018 10:11AM EST

    Now when I scan nothing is showing up.

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