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Neat Retired Products Support Community

This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided.


Retired :: Windows :: Scan

  • Legacy Neat Software

    1 Community Answer Jun 13, 2018 04:50PM EDT

    I've had this scanner a few years and it stopped working a couple years ago due to your not updating the ...

  • Broke

    1 Community Answer May 20, 2018 04:47PM EDT

    Hi, my name id Karely I got this scanner some time ago and decided to start usingit today, it was brand new, I...

  • Scans not Saving to PDF

    1 Community Answer May 14, 2018 11:12PM EDT

    I had to clean my system recently which involved re-installing my Neat legacy software, but now the scanner (N...

  • scanner will not feed paper all the time

    1 Community Answer May 14, 2018 06:17PM EDT

    Where can I get service on my scanner. The feed roller will not always pull downn the next sheet. I have to p...

  • Scanner

    1 Community Answer May 14, 2018 01:53PM EDT

    I just want to know that the scanner is not connecting to my Window. I have consulted with the <a href=&quo...

  • Scanning and Cleaning

    1 Community Answer May 11, 2018 03:22PM EDT

    Where do I go to print a calibration sheet

  • need to scan documents / lock out ????

    1 Community Answer May 08, 2018 12:58AM EDT

    I've had this neat for several years, why now do I have to log in to use it ????

  • double sided scanning

    1 Community Answer Apr 29, 2018 07:10PM EDT

    when scanning double-sided forms, the second page exists a faint 2" bar running vertically from top to b...

  • mobil scanner I perched a mobile neat scanner a while ago, i had the s...

    1 Community Answer Apr 26, 2018 05:18PM EDT

    I perched a mobile neat scanner a while ago, i had the sw installed on my work supplied computer, My work issu...

  • old scanner

    1 Community Answer Apr 24, 2018 11:48AM EDT

    i purchased a neat scanner from the thrift store. no software. i just need to be able to use the scanner to sc...

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