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This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided.


Retired :: Windows :: Scan

  • scanner keeps erroring out and i loose the drivers

    1 Community Answer Dec 05, 2018 12:03PM EST

    my scanner has an error on a daily basis and i keep losing the drivers. can you help.

  • Scanner not scanning color

    1 Community Answer Dec 03, 2018 12:59PM EST

    We have a Neat ND1000 Scanner. It has been running slow recently so i ran a calibration and clean on it and no...

  • Scanner won't work with my computer

    1 Community Answer Nov 15, 2018 04:20PM EST

    I've been using neat without a subscription for quite awhile now and I've had no problems with it. I...

  • Images

    1 Community Answer Nov 14, 2018 12:09AM EST

    My images are not showing once they are scanned, but they are showing in the Neat Cloud

  • NEAT 5.1 SP2 software

    1 Community Answer Nov 09, 2018 02:58PM EST

    I have a new laptop without a CD drive and need the installation software for my NEAT scanner. It's the p...

  • NeatConnect control where it scans

    1 Community Answer Oct 30, 2018 10:53AM EDT

    Good day, I'm curious if its possible to control where the NeatConnect scans from on papers I scan. It pi...

  • Hours of Operation

    1 Community Answer Oct 29, 2018 10:10AM EDT

    Hello I don't have any issues but I am trying to figure out if you guys have available hours to talk to s...

  • WTF

    1 Community Answer Oct 28, 2018 09:00AM EDT

    I pulled out my neat NM 1000 scanner to scan some receipts for an expense report. It seems I cannot get softw...

  • Scanner crashes

    1 Community Answer Oct 18, 2018 02:04PM EDT

    Hello , My scanner crashes 5 secs after I turn on the application . I tried to reinstall the software but ...

  • Incompatible Aapplication

    1 Community Answer Oct 08, 2018 11:24AM EDT

    We recently purchase a computer with windows 7 professional. my prior computer was windows 7 home. now my neat...

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