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This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided.


Retired :: Windows :: Getting Started

  • Neat program can not be launched

    2 Community Answers Nov 02, 2018 04:31PM EDT

    I bought the neat scanner ND-1000 about 4 years ago A software CD came withe the scanner . Last week I replac...

  • Invalid user name

    3 Community Answers Oct 30, 2018 01:06PM EDT

    I have been using this software for close to 10 years with no problem. When I try to migrate to window 10 from...

  • restore back up in .nbak format

    1 Community Answer Oct 22, 2018 06:02PM EDT

    my neat is saying file is for a newer version of application and cannot be used with this version of neat. B...

  • Error on Neat Support Center - Cabinet not writable

    3 Community Answers Oct 13, 2018 12:38AM EDT

    The date on the final error in the log is 10/13/18 GMT - It states that the cabinet is not writable I opened t...

  • legacy software

    1 Community Answer Oct 04, 2018 09:07AM EDT

    How to download latest legacy software. I am retiring a Windows 7 computer with Neat v5.71.474 installed ...

  • Legacy Software

    1 Community Answer Oct 01, 2018 12:29AM EDT

    I can't seem to find a download for the Legacy software. All I want to do is be able to scan to my compu...

  • Print to Neat not working

    1 Community Answer Sep 11, 2018 03:52PM EDT

    I have recently upgraded to neat smart organization system from the old desktop software and my "print to...

  • Neat 5.7 for Windows

    1 Community Answer Aug 30, 2018 07:57PM EDT

    Please point to the link for the download or send the link to my e-mail address. It simply does not appear on...

  • Can I get an account for the legacy software?

    3 Community Answers Aug 18, 2018 04:50PM EDT

    I'm a home user, this isn't for an office or anything, and we need our documents stored on our hard...

  • Trnasfering files from a thumb drive to new computer

    1 Community Answer Aug 09, 2018 05:50PM EDT

    I bought a new computer and they downloaded all my neat files on the hard drive. I'm trying to download a...

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