Neat Retired Products Support Community

This Community forum is provided to Neat customers looking for answers to support questions for end-of-life versions of Neat scanners & software. This site will be moderated by Neat personnel but live agent support is no longer provided.

Retired :: Windows :: Getting Started

  • Trnasfering files from a thumb drive to new computer

    1 Community Answer Aug 09, 2018 05:50PM EDT

    I bought a new computer and they downloaded all my neat files on the hard drive. I'm trying to download a...

  • computer and scanner

    1 Community Answer Aug 09, 2018 03:30PM EDT

    I switched to a new computer, I contacted support and received the download version of 5.7 software, my comput...

  • Is System Still Usable?

    1 Community Answer Aug 07, 2018 04:27PM EDT

    I have a Neat Desktop Scanner & Digital Filing System. Never Used. Would like to use it. A couple of quest...

  • Neat receipts stopped working

    1 Community Answer Jul 23, 2018 08:36AM EDT

    I have seen the recommendation to download version 5.7 - however I already HAVE that version. Is there any ha...


    1 Community Answer Jul 01, 2018 04:10PM EDT

    Hello, Would you be able to send me link for softare download (neat 5.7) thanks

  • Backup help

    1 Community Answer Jun 23, 2018 05:42PM EDT

    Long story short, I am trying to get my entire cabinet from an older computer onto a new computer. Through a s...

  • Neat will not open

    1 Community Answer Jun 22, 2018 12:39PM EDT

    My scanner starts opening and then closes the window and nothing happens. I am not sure how to fix this or wha...

  • download legacy software

    3 Community Answers Jun 18, 2018 11:36AM EDT

    where is link to download legacy software?

  • Compatabile hardware

    1 Community Answer Jun 13, 2018 04:14PM EDT

    Is the EPSON ES 500W Scanner compatible with your software?

  • Cannot open NEAT

    3 Community Answers May 30, 2018 07:22PM EDT

    After installing the new orange icon version of NEAT, the data that transferred is incomplete. I wanted to re...

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